As of Thursday, October 31, 2024 the teams from Patient Services, including Main Registration, Financial Counseling and Customer Service have relocated from between the teal elevators across from the coffee bar to the “Fish Bowl” area down the hall past Surgery Waiting. The completion of this project will create a much better environment for our patients and allow us to better serve each one when they come in for these important services.

Patient Services are made up of three teams that serve a variety of patient needs. Our Customer Service team is here to answer billing questions or concerns, accept payments and establish payment plans. Financial Counseling Services are available for those who may have an urgent or emergent need and qualify for government assistance. This team is available to help navigate the application process for these programs and work through the financial aspect of healthcare. The Main Registration team will be the first point of contact for patients coming into the health system to receive care or diagnostic testing. Registration is here to collect and record patient information, establish identity, and start the administrative and clinical processes for providing healthcare.

Each of these teams are vital to our patients and we want to ensure that patient experience is excellent from the beginning of your care and throughout each step in your journey. If you have an upcoming procedure, diagnostic test, surgery or hospital stay, please proceed through the hall beyond the surgery waiting area to the round glass offices to greet one of our smiling registrars! They can’t wait to serve you. ... See MoreSee Less